Warranty

PISEN Official Website Warranty Policy

At PISEN, we are committed to providing high-quality products and ensuring customer satisfaction. All PISEN products come with a 12-month warranty from the date of purchase. Please review the following details to understand how to make a warranty claim.

1. Warranty Coverage

All PISEN products purchased from our official website or authorized channels are eligible for a 12-month warranty. This warranty covers manufacturing defects and product malfunctions under normal use during the warranty period.

2. Warranty Exclusions

The warranty does not cover:

  • Damage caused by improper use, accidents, unauthorized modifications, or repairs.
  • Wear and tear due to regular use, such as scratches, scuffs, or cosmetic damage.
  • Products that have been damaged by external factors such as liquids, fire, or misuse.
  • Any consumable parts, such as batteries, unless covered by warranty terms.

3. How to Make a Warranty Claim

  1. For Products Purchased on PISEN’s Official Website: If you encounter a defect within the 12-month warranty period, please contact our customer support team at pisen.service@outlook.com or +86 17876852578. Provide your order number, product details, and a description of the issue.
  2. For Products Purchased from Retail Channels: If your product was purchased from one of our authorized retail channels, please contact the original purchase channel to make a warranty claim.

4. Warranty Claim Process

  • After contacting our support team or the original purchase channel, you will receive instructions on how to proceed with your claim.
  • If eligible, you may be asked to return the product for inspection. If a manufacturing defect is confirmed, we will either repair the product, replace it, or issue a refund at our discretion.

5. Proof of Purchase

A valid proof of purchase (e.g., a receipt or order confirmation) is required to process any warranty claim. Please ensure you retain your proof of purchase for the duration of the warranty period.

6. Shipping Costs

For products purchased from the official website, we will cover the shipping costs for returning defective items. However, if the product is not found to be defective, you may be responsible for the return shipping costs.

7. Contact Us

For any questions or further assistance regarding our warranty policy, please contact us at:

  • Email: pisen.service@outlook.com 
  • Phone: +86 17876852578